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Thread: WoW, Fibank
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8th January 2015 09:01 #1Banned
Join Date: Jul:2006
Location: noneofyourbiz
Posts: 483
WoW, Fibank
WoW . , WoD, .
upgrade- , redirect- Blizz, WoD Digital Deluxe 15 EUR , 45/59 EUR. Site- Blizzard, phishing. , , Collector Editions, .
, charge- ( online ), payment screen- , Internal Server Error 500. , WoD account- .
ticket, 15 EUR WoD- redirect- .
, 15 EUR WoD- 10 , , , bug -. ticket . WoD Deluxe WoD - redirect- screen, Upgrade.
http://prikachi.com/images/975/7834975V.png
ticket- , "security reasons". , .
: FiBank, cancel- , , ?
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8th January 2015 09:16 #2
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8th January 2015 09:38 #3Banned
Join Date: Jul:2006
Location: noneofyourbiz
Posts: 483
Blizz, , 2 . FIBank .
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Fibank -. 14 , , Blizzard , .
2 bug- Blizz.
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8th January 2015 09:59 #4
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8th January 2015 14:28 #5Banned
Join Date: Jul:2006
Location: noneofyourbiz
Posts: 483
- , "security reasons". :
1 free , .
1. Svetoslav Donchev
Hello.
I just noticed that I was offered the option to upgrade my account to a WoD Digital Deluxe license for 15 EUR. I completed the purchase and my Visa Electron card was successfully charged by you.
Instead of receiving the WoD license on my account, I just got an Internal Server Error 500 when I completed the purchase. I checked my online banking and the card was indeed charged for 15 EUR, yet I got nothing.
I would like this clarified and rectified immediately, please.
2. Svetoslav Donchev
Just thought I'd send you a screenshot of the actual purchase screen, along with a screenshot of my online banking transaction authorization section.
They are attached to this message.
3. Blizzard Support
Greetings,
Thank you for contacting us. I hope you're doing well today.
Please note that your Online Store purchase has been declined in our payment system for security reasons. Due to this your purchase has been cancelled.
Please note that you will not be charged for the initial attempt. Any money that was reserved by your bank for the payment will be released back to your bank account in the coming days.
You can try completing a new payment on a new browser from our Battle.net management page.
I hope this clarifies the situation for you but if there is anything else we can do, please let us know.
Best regards,
Nokkariumh
Customer Services
Blizzard Entertainment
http://eu.battle.net/support
4. Svetoslav Donchev
Right.
So, basically, you offered me to purchase WoD for 15 EUR, I did it, and now you've changed the page for the digital purchase to the regular prices of 45 EUR and upwards.
And on top of it, you charged me, and now I have to wait for about a week to get my 15 EUR back, till my bank releases it.
You're saying the payment was cancelled for security reasons: what do you mean? I literally haven't done anything wrong. I followed the Digital Purchase link, I read everything on the page, and I completed it.
Why did I get charged if this offer wasn't even real? Why was the page there, and now it's changed?
5. Blizzard Support
Hey Svetoslav,
I hope you are well today!
I just had a peek into this for you - don't worry, it doesn't necessarily mean you did something wrong, there are many factors that may trigger the security system - e. g. your IP.
I'm sorry you have to wait now, but once they money is back in your account everything should be working again.
I hope you have an awesome day mate and in case you have any more questions please feel free to contact us again.
6. Svetoslav Donchev
I just spoke to my bank - they are gonna be holding the 15 EUR for 14 days before they release it back into my bank account.
I was gonna use that 15 EUR for a payment to reactivate my WoW account - now, even though I have enough to purchase WoD, I won't be able to play, because of that 15 EUR being blocked for 2 weeks.
Please make sure you rectify those sorts of bugs in your system so that other users don't get caught up in the same situation. This was clearly a bug on your end, not mine, and it was present for at least 2 weeks prior to me attempting this purchase - I was checking almost every day to see the 15 EUR offer page is still there. It never changed, so I assumed it's a legitimate offer and finally tried to buy WoD on that page.
Too bad I gotta wait for 2 weeks now before I finally get a chance to enjoy the expansion.
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EDIT: Support-. , !
. . Deluxe , - 0 EUR 45. 15- EUR, ticket- "free of charge". .
Hey Svetoslav!
As you're now not able to make your Warlords of Draenor purchase since you were given an incorrect option on the website (to upgrade for 15) causing the money to be reserved/frozen by the bank and also as a thank you for sticking around with us for such a long time, we've decided to make a big exception here andd upgrade your account to Warlords of Draenor free of charge!
Of course you'll still need to sort game time to be able to login but you won't need to worry about waiting 2 weeks to be able to enjoy the expansion anymore!
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8th January 2015 14:49 #6
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8th January 2015 10:00 #7
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8th January 2015 15:01 #8
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8th January 2015 15:06 #9
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8th January 2015 22:25 #10Registered User
Join Date: Jan:2008
Location: sofia
Posts: 222
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13th January 2015 12:26 #11
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13th January 2015 13:34 #12
paypal. (2007-2008) paypal ,
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