Results 1 to 16 of 16

Hybrid View

Previous Post Previous Post   Next Post Next Post
  1. #1
    Banned
    Join Date: Jul:2006
    Location: noneofyourbiz
    Posts: 483

    WoW, Fibank

    WoW . , WoD, .

    upgrade- , redirect- Blizz, WoD Digital Deluxe 15 EUR , 45/59 EUR. Site- Blizzard, phishing. , , Collector Editions, .

    , charge- ( online ), payment screen- , Internal Server Error 500. , WoD account- .

    ticket, 15 EUR WoD- redirect- .

    , 15 EUR WoD- 10 , , , bug -. ticket . WoD Deluxe WoD - redirect- screen, Upgrade.

    http://prikachi.com/images/975/7834975V.png

    ticket- , "security reasons". , .

    : FiBank, cancel- , , ?

  2. #2
    Registered User AxeMurderer's Avatar
    Join Date: Oct:2011
    Location: BG
    Posts: 907
    . 24 3 . -. .
    Axe Effect

  3. #3
    Banned
    Join Date: Jul:2006
    Location: noneofyourbiz
    Posts: 483
    Blizz, , 2 . FIBank .

    - - - - - -

    Fibank -. 14 , , Blizzard , .

    2 bug- Blizz.

  4. #4
    Master of Magic Ar4i's Avatar
    Join Date: Nov:2001
    Location:
    Posts: 6,563
    , .
    Ar4i

  5. #5
    Banned
    Join Date: Jul:2006
    Location: noneofyourbiz
    Posts: 483
    Quote Originally Posted by Ar4i View Post
    , .
    - , "security reasons". :


    1. Svetoslav Donchev

    Hello.

    I just noticed that I was offered the option to upgrade my account to a WoD Digital Deluxe license for 15 EUR. I completed the purchase and my Visa Electron card was successfully charged by you.

    Instead of receiving the WoD license on my account, I just got an Internal Server Error 500 when I completed the purchase. I checked my online banking and the card was indeed charged for 15 EUR, yet I got nothing.

    I would like this clarified and rectified immediately, please.


    2. Svetoslav Donchev

    Just thought I'd send you a screenshot of the actual purchase screen, along with a screenshot of my online banking transaction authorization section.

    They are attached to this message.


    3. Blizzard Support


    Greetings,

    Thank you for contacting us. I hope you're doing well today.

    Please note that your Online Store purchase has been declined in our payment system for security reasons. Due to this your purchase has been cancelled.

    Please note that you will not be charged for the initial attempt. Any money that was reserved by your bank for the payment will be released back to your bank account in the coming days.

    You can try completing a new payment on a new browser from our Battle.net management page.

    I hope this clarifies the situation for you but if there is anything else we can do, please let us know.

    Best regards,

    Nokkariumh
    Customer Services
    Blizzard Entertainment
    http://eu.battle.net/support


    4. Svetoslav Donchev

    Right.

    So, basically, you offered me to purchase WoD for 15 EUR, I did it, and now you've changed the page for the digital purchase to the regular prices of 45 EUR and upwards.

    And on top of it, you charged me, and now I have to wait for about a week to get my 15 EUR back, till my bank releases it.

    You're saying the payment was cancelled for security reasons: what do you mean? I literally haven't done anything wrong. I followed the Digital Purchase link, I read everything on the page, and I completed it.

    Why did I get charged if this offer wasn't even real? Why was the page there, and now it's changed?


    5. Blizzard Support

    Hey Svetoslav,

    I hope you are well today!
    I just had a peek into this for you - don't worry, it doesn't necessarily mean you did something wrong, there are many factors that may trigger the security system - e. g. your IP.

    I'm sorry you have to wait now, but once they money is back in your account everything should be working again.

    I hope you have an awesome day mate and in case you have any more questions please feel free to contact us again.


    6. Svetoslav Donchev

    I just spoke to my bank - they are gonna be holding the 15 EUR for 14 days before they release it back into my bank account.

    I was gonna use that 15 EUR for a payment to reactivate my WoW account - now, even though I have enough to purchase WoD, I won't be able to play, because of that 15 EUR being blocked for 2 weeks.

    Please make sure you rectify those sorts of bugs in your system so that other users don't get caught up in the same situation. This was clearly a bug on your end, not mine, and it was present for at least 2 weeks prior to me attempting this purchase - I was checking almost every day to see the 15 EUR offer page is still there. It never changed, so I assumed it's a legitimate offer and finally tried to buy WoD on that page.

    Too bad I gotta wait for 2 weeks now before I finally get a chance to enjoy the expansion.
    1 free , .

    - - - - - -

    EDIT: Support-. , !

    . . Deluxe , - 0 EUR 45. 15- EUR, ticket- "free of charge". .

    Hey Svetoslav!

    As you're now not able to make your Warlords of Draenor purchase since you were given an incorrect option on the website (to upgrade for 15) causing the money to be reserved/frozen by the bank and also as a thank you for sticking around with us for such a long time, we've decided to make a big exception here andd upgrade your account to Warlords of Draenor free of charge!

    Of course you'll still need to sort game time to be able to login but you won't need to worry about waiting 2 weeks to be able to enjoy the expansion anymore!

  6. #6
    Registered User AxeMurderer's Avatar
    Join Date: Oct:2011
    Location: BG
    Posts: 907
    2 ,
    .
    Axe Effect

  7. #7
    Registered User AxeMurderer's Avatar
    Join Date: Oct:2011
    Location: BG
    Posts: 907
    2 .
    Axe Effect

  8. #8
    Registered User KARTOFF2's Avatar
    Join Date: Jun:2012
    Location: Sofia
    Posts: 2,030
    Quote Originally Posted by AxeMurderer View Post
    2 .
    , - 2 , .

  9. #9
    Registered User AxeMurderer's Avatar
    Join Date: Oct:2011
    Location: BG
    Posts: 907
    Quote Originally Posted by KARTOFF2 View Post
    , - 2 , .
    2 .
    Axe Effect

  10. #10
    Registered User
    Join Date: Jan:2008
    Location: sofia
    Posts: 222
    Quote Originally Posted by ionicle View Post
    WoW . , WoD, .

    upgrade- , redirect- Blizz, WoD Digital Deluxe 15 EUR , 45/59 EUR. Site- Blizzard, phishing. , , Collector Editions, .

    , charge- ( online ), payment screen- , Internal Server Error 500. , WoD account- .

    ticket, 15 EUR WoD- redirect- .

    , 15 EUR WoD- 10 , , , bug -. ticket . WoD Deluxe WoD - redirect- screen, Upgrade.

    http://prikachi.com/images/975/7834975V.png

    ticket- , "security reasons". , .

    : FiBank, cancel- , , ?
    , . ( ) . . . . . ? , . . , . . .
    asrock B75M-gl / I5 3570 / 2x4 A-Data 1600/ASUS GeForce GTX 1060 3GB Dual-Fan OC Edition / Seasonic SS-520GB Bronze /Transcend SSD220S

  11. #11
    Registered User AxeMurderer's Avatar
    Join Date: Oct:2011
    Location: BG
    Posts: 907
    Quote Originally Posted by groti View Post
    , . ( ) . . . . . ? , . . , . . .
    , . .
    Axe Effect

  12. #12
    megawriter's Avatar
    Join Date: Dec:2003
    Location:
    Posts: 2,022
    paypal. (2007-2008) paypal ,
    gaming#system i5 12600K | 32GB G.Skill | GTX 3080 | system#work R5 5600X | 32GB G.Skill | GTX 2080 super

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

Copyright © 1999-2011 . .
iskamPC.com | mobility.BG | Bloody's Techblog | | 3D Vision Blog |