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  1. #1
    Troll the way DesertDog's Avatar
    Join Date: Apr:2006
    Location: Sofia
    Posts: 5,769

    L1/L2

    Main Responsibilities

    Provide remote troubleshooting and analysis assistance for installation (or reinstallation), usage and configuration questions.
    Provide answers for general usage and operation questions.
    Provide problem determination / problem source identification for known and published problems.
    Review diagnostic information to assist in isolation of a problem cause.
    Identify known defects and fixes to resolve problems.
    Provide assistance with questions regarding product documentation related to the supported products.
    Interpret online manuals regarding code and application interfaces.
    Collaborate with other support centers to provide seamless problem resolution.
    Demonstrate proficiency in the hardware and software platform supported by maintaining applicable technical certifications.
    Provide technical support service delivery within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction.
    Demonstrate excellent oral and written communication skills.

    This position will require industry certifications and ongoing skills development activities
    Includes the requirement for scheduled shift work on a 7/24 basis, plus oncall rotations.

    Preferred

    At least 1 year experience in Support network hardware/software
    At least 1 year experience in Perform problem management
    Industry certified at the associate/beginner's level in a widely-known networking technology
    French language would be strong advantage
    Secondary Language Capabilities in: German, Spanish, Italian, Portuguese etc.
    Required
    • Bachelor's Degree
    • English: Fluent

    L1 - 1400-2000, L2 2400-3000.

    .

    - .
    Last edited by DesertDog; 27th February 2015 at 12:48.

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