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10th May 2006 22:10 #1Registered User
Join Date: Mar:2006
Location: BG
Posts: 5
Ïðîáëåì ñ Lexmark All-In-One X1180
Çäðàâåéòå,
Ïîÿâè ñå òåçè äíè åäèí ãîëÿì ïðîáëåì ñ ïðèíòåðà è ùå ñå ðàäâàì àêî íÿêîé ìîæå äà ïðåäëîæè ðåøåíèå.
Èìàì Lexmark All-In-One X1180, íå ãî áÿõ ïîëçâàë îêîëî ìåñåö è åñòåñòâåíî ãëàâèòå ñå áÿõà ðàçñúõíàëè, òà áåç äîðè äà ãî ïðîáâàì äà ïå÷àòà ñ òÿõ îòèäîõ è ñè êóïèõ íîâà ÷åðíà ãëàâà (¹17). Ñëîæèõ ÿ è çàïî÷íàõ äà ïå÷àòàì, íî ìè âàäè ñàìî áåëè ëèñòè áåç íè òî÷èöà ìàñòèëî. Ïî÷èñòèõ ïåðôåêòíî âñè÷êî ùî áåøå çàöàïàíî - ïàê ñúùàòà ðàáîòà. Ïðåèíñòàëèðàõ äðàéâåðèòå - ñúùàòà ðàáîòà. Ðåøèõ, ÷å ãëàâàòà íåùî å ïðåöàêàíà - âúðíàõ ÿ â ìàãàçèíà, âçåõ íîâà - ñúùàòà ðàáîòà. Èíà÷å âñè÷êî äðóãî ñè áàöà ïåðôåêòî - ñêåíåðà ñè ðàáîòè, ôóíêöèÿòà çà êîïèðàíå ñè ðàáîòè, êàòî ìó ïóñíåø çàÿâêà çà ïðèíòèðàíå ñè çàïî÷âà íîðìàëíî ðàáîòà... ñàìî ÷å âàäè áåëè ëèñòè. Ëåïåíêàòà íà ãëàâàòà ñè å ìàõíàòà, âñè÷êî ñè å êàêòî òðÿáâà. Ñòàðàòà ãëàâà ïàê âàäè áåëè ñòðàíèöè, íî òîâà íå ìå ó÷óäâà, çàùîòî å â óæàñíî ñúñòîÿíèå.
Íÿêàêâè èäåè êúäå ìîæå äà å ïðîáëåìà?
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11th May 2006 10:19 #2Registered User
Join Date: May:2006
Location: Pernik
Posts: 2
Ïè÷,àç èìàì X6170 è ñêîðî ñëåä êàòî ñè ïðåçàðåäèõ ãëàâàòà ìè ñå ïîÿâè ñúùèÿ ïðîáëåì-ñêàíèðà,êîïèðà(êàòî ñè ïå÷àòè,ðàçáèðà ñå),íî íå ùå äà ïðèíòèðà!È åñòåñòâåíî èçâàäèõ ãëàâàòà,ðàçêëàòèõ ÿ,ïðåèíñòàëèðàõ ñîôòóåðà,ïðîáâàõ ñìåñåí ïå÷àò ñ öâåòíà è ÷åðíà ãëàâà è íÿêàêñè ñå îïðàâè!Òàêà ÷å íå ñå îò÷àéâàé,à ïðàâè êàêâîòî òè äîèäå íàóì è ùå ðåøèø ïðîáëåìà!Ñàìî íå õâúðëÿé ïðèíòåðà ïðåç òåðàñàòà!!!
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11th May 2006 23:47 #3Registered User
Join Date: Mar:2006
Location: BG
Posts: 5
Òúêìî òîâà ñè ìèñëåõ äà íàïðàâÿ, íî òè ìè äàäå íàäåæäà
Èìà åäíà ñåäìèöà äà çàðàáîòè, ÷å ñúì íàóìèë äðóãàòà äà ñè êóïÿ íîâ è òîçè íàèñòèíà ùå õâúð÷è ïðåç òåðàñàòà, ÷å ìíîãî ìå ÿäîñà - ðàçâàëè ñå òðè äåíà ñëåä êàòî ìó èçòå÷å ãàðàíöèÿòà...
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12th May 2006 00:57 #4Registered User
Join Date: Mar:2006
Location: BG
Posts: 5
Òîêó-ùî ïîëó÷èõ ìåéë îò Ëåõìàðê ñ ïðåäëîæåíèÿ êàê äà îïðàâÿ ïðîáëåìà. Ïðè ìåí íå ïîìîãíàõà, íî ùå ãè ñëîæà òóê, ìîæå íà íÿêîé äà ñà ìó îò ïîëçà:
"First, I would like to apologize on behalf of Lexmark for the problems your
product is exhibiting. At Lexmark, your satisfaction is our #1 priority,
and I would like to assure you that I will do whatever I can to make sure
that this is resolved quickly and efficiently for you. Thank you for your
patience and understanding while we help find an answer for you.
It seems there is a possibility of a problem with the printer itself, or
perhaps the cartridges. You should first self-test the printer. Since we
are unsure where the problem exists, we must do eliminative troubleshooting
to rule out parts of the printing system. The self-test allows us to rule
out software and the cable by testing the hardware by itself. Please note
that this is not a "fix," but rather a diagnostic test to determine if your
hardware is at fault.
Please begin by disconnecting the power supply from the wall (not the back
of the printer) for at least "30 seconds." Then plug the printer back in.
Next, try this printer self-test by following the steps given below:
1. Power the printer off.
2. Press and hold the "Paper Feed" button.
3. While still holding the "Paper Feed" button, press and release the
"Power" button. Continue holding the "Paper Feed" button.
4. When the printer starts pulling paper, release the "Paper Feed" button.
It should print a test page at this point.
5. Power the printer off, as this test is continuous.
The self-test should at least print out a set of either a solid black or
solid color bars, if not both (if you have a printer with both color and
black installed simultaneously).
If the self-test prints, but has lines or smudges or other print quality
issues, I suggest that you please try cleaning the maintenance station as
it may have an excess build-up of ink.
The maintenance station is located inside the printer on the right hand
side. This is the same area where the cartridges sit when in the "idle"
position. To access the maintenance station: Unplug everything from the
back of your printer, open the front cover and look above the steel rod.
You should see a conveyor belt with rubber teeth on it, like a fanbelt. On
some models, the cartridge access will be very small, but the belt should
still be visible. Take the top part of the belt and move it gently to the
right.
***Note*** please do not pull outwards on the belt. The cartridges should
come over towards the left side of the printer. The maintenance station
will be on the right side on the bottom of the printer behind the fixed
cover. Clean the area with several damp cotton swabs or damp papertowels
until the build up of ink is removed.
Once the maintenance station has been cleaned you should "wick" the
cartridges. Remove the cartridge from the printer. Get a clean damp paper
towel and lay it on a flat surface. Set the ink cartridge right side up,
with the ink nozzles touching the towel and hold in this position for about
15 seconds. Then wipe the nozzles across in one direction only (left to
right). Repeat this process, each time using a clean spot on the paper
towel, until it looks clean. Dab the cartridge on a dry towel to make sure
that the ink is flowing.
After you have wicked the cartridges place them back into the printer,
securing them into place. Plug the power back into the printer. Close the
cover and click on "Old Cartridge Installed" on the "Solution Center"
screen. Once the printer has reset, run the "Clean To Fix Horizontal
Streaks" page twice. This should resolve the issue.
If this does not help the situation, please reply with the answers to the
following questions so that we can assist you further:
1. When was the last time your printer printed everything solid and clean?
2. Have you ever used a refill kit to fill the ink cartridges?
3. Is this cartridge a Lexmark brand cartridge, or was it purchased from a
third party company as a remanufactured cartridge?
4. On average, about how many pages per day do you print?
5. What is the model number and serial number (on the backside) for this
cartridge?
With regard to your second query, Lexmark guarantees the integrity of its
printers and of our responsibility for the repair or replacement of
defective parts for a period of 12-months from the original date of
purchase.
However, this issue appears to be with the cartridges rather than the
printer.
If you have any more questions or concerns, please contact me at your
convenience and I will be happy to assist you. (If I am not available,
another representative will reply to you as soon as possible.) To respond,
please select "Reply" in your e-mail software, and be sure that the past
e-mail is included in this reply.
[AOL Users: In order to include the previous e-mail, you must highlight it
with your mouse when you are replying.]
If you need to reply, please be sure to include in your message all
information from prior e-mail messages & replies. If your e-mail client
automatically deletes prior e-mail thread information, it will cause a
delay while we look up your support history. If this is the case you may
want to save the old e-mails as attachments and attach them to the current
e-mail.
Sincerely,
Ranganath
Lexmark eSupport Team
http://support.lexmark.com"
Çà self-test-à, êîéòî å ïðèëîæåí - àêî íå ãî ïðåêúñíåòå ùå ñè ïå÷àòà äî áåçêðàé, èçâúðòÿ ìè 500 ñòðàíèöè äîêàòî ìè ïèñíà è ãî ïðåêúñíàõ - åôåêòà áåøå íèêàêúâ - ïàê ñè ãè âàäè áåëè.




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